Resolving Disputes

The Federal Student Aid Ombudsman is a government official designated to help students resolve disputes and other problems with federal student loans. 

• The FSA Ombudsman will research your problem in an impartial and objective manner and will try to develop a fair solution.
• The FSA Ombudsman does not have the authority to impose a solution.
  

Many students have found the FSA Ombudsman to be helpful in resolving disputes with lenders. You can contact the FSA Ombudsman
by phone at 1-877-557-2575,
by fax at 1-202-275-0549,
by mail at U.S. Department of Education, FSA Ombudsman, 830 First Street, NE, Fourth Floor, Washington, DC 20202-5144,
or by email at fsaombudsmanoffice@ed.gov.

The Student Loan Borrower Assistance Project is run by the National Consumer Law Center.
This web site:

• Provides information on loan problems and how to resolve them.
• Includes a list of lender and guarantor ombudsmen.
• Does not provide legal advice about individual cases.